Danger notices · social housing

Time-stamped evidence for social landlords, on the danger notice

When a housing association sends you to a dangerous fault, CertSync records when you attended, your assessment, when and how you made it safe, and when the tenant was told, on the danger notice you already give them. CertSync records your evidence; the landlord decides the legal category and writes to the tenant.

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First page of an Electrical Danger Notice marked Do Not Use at high risk, showing the premises and people, the nature of the danger, the action taken, the action required and the distributor notification.

What it does

Exactly what you get

  • Mark a customer as a social landlord (registered provider) once, with their provider number if you have it. Their new danger notices start in evidence mode.
  • Turn evidence mode on or off for one notice, for example for a communal plant room, with an optional note of why.
  • Record the landlord’s references, when they say they became aware (as given), when you attended, the hazard and your assessment.
  • Record when and how you made it safe, any risk left, suggested dates for the permanent work, and when the tenant was told and who you told.
  • Evidence photos keep the time they were taken.
  • The notice gets an extra page for the landlord with every time and reference, and the photos with their times.

How it works

Three steps

  1. Mark the customer

    Open the housing association’s customer record and turn on Social landlord (registered provider). Admins, supervisors and office staff can change it.

    An example customer record on a laptop: the contact panel with phone, email and billing address, four summary cards for certificates and inspection dates, and a head office site with its list of EICR and fire alarm certificates.

  2. Record the visit

    The danger notice starts in evidence mode. Note the times as they happen, your assessment, how you made it safe and when the tenant was told, and add photos.

    The Photos & Supporting Documents step of an EICR on a laptop, with a Photos (4) heading, a tip that six photos fill a PDF page, and captioned tiles showing illustrative line drawings of a consumer unit with ways 1 to 8 labelled, a kitchen radial cable route and a main bonding clamp on the incoming water pipe.

  3. Sign and send

    The signed notice carries an extra page for the landlord with every time and reference. A notice without evidence mode prints exactly as before.

    First page of an Electrical Danger Notice marked Do Not Use at high risk, showing the premises and people, the nature of the danger, the action taken, the action required and the distributor notification.

Good to know

The details

  • The time the landlord gives for becoming aware is recorded exactly as given. CertSync never works out a deadline from it.
  • Times and photos are kept on your device with no signal, and sync when you are back online.
  • Admins, supervisors and office staff can mark a customer as a social landlord. Installers fill in the evidence on the notice.

Questions

Frequently asked questions

Does CertSync decide whether a hazard falls under Awaab’s Law?
No. CertSync records your evidence: the times, your assessment, how you made it safe and when the tenant was told. The landlord decides the legal category and sends any summary to the tenant.
Does every danger notice get the extra page?
No. Only notices in evidence mode. A notice for a customer marked as a social landlord starts in it, and you can turn it on or off for one notice. A notice without it prints exactly as before.
Can I record it with no signal?
Yes. The times, the answers and the photos are kept on your device and sync when you are back online.
Who can mark a customer as a social landlord?
Admins, supervisors and office staff. Installers can still fill in the evidence on the notice.

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